Seven-day return window. Products that are eligible for return (only damaged products with clear pictures), can be returned within 7 days of receiving the merchandise. The products which are hand made by Indian artisans are not covered under any warranty.

Fragile items are not eligible for returns. Ceramics, marble, cutlery and other products which are fragile are not eligible for returns.

Any damaged product claims to be made within 24 hours. We spend resources, time and effort in packing fragile products carefully so they reach our customers' home safely. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product and box within 24 hours of receiving your order.

Return requests to be approved before the process. The Avontik International care team must receive and approve your return request by email. Once your request is received, it may take a few days for the team to get back with or without an approval.

Missing product claims require an unboxing video. Any missing product claims have to be substantiated with an unboxing video of the order. The customer must make a clear video of opening the box and unboxing all articles from it at the time when they first open the box.

Items bought on sale are not eligible for returns For items bought on sale, we do not accept returns or exchanges.

Non liability for shipping delays. Avontik International uses 3rd party courier services and is not liable for delays in shipping. We share the approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the customer team to find out more.

Orders cannot be canceled/altered after 2 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance.

Avontik International reserves the right to deny future orders and would need a payment for shipping and transaction costs from the customer (which can also be charged in subsequent orders).

Avontik International is not liable to refund the amount of the order if the order is refused or returned at doorstep. Any re-delivery requests will be chargeable additionally and will include two shipping and re-packing costs.

Returned orders to be packed and received in original condition. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

Natural materials cannot be returned on grounds of variation. For products made of natural materials like marble, wood, stone, agate, cotton, etc, variations in colour, texture, veining and holes is possible and is not considered a defect. Such products are not eligible for returns on these grounds. The same applies to handmade products. The wash and care instructions for such products also have to be understood carefully before use.

Any measurement variations up to 10% of the size of the product is considered acceptable. Dimensions may be rounded off to the nearest whole number.

We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Avontik International Care team at [email protected]

Refunds are made in the original payment method for prepaid orders. In the case of COD, store credit will be offered. Once returns are received by us and clear our quality checks, you will receive the refund amount or store credit/voucher which you will be able to redeem in your next purchase.

Any onward and return shipping as applicable will be deducted from the total amount. The voucher can be used anytime in the next 3 months without any limitations. (Two vouchers, unfortunately, cannot be clubbed together)

Returns fee structure: In case of customer shipping the return product, shipping fee will be borne by the customer.

All returns are subject to the discretion of Avontik International but rest assured, we want the best for your home! For any other questions or clarifications, please reach out to the Avontik Care team at [email protected]